Training and Support

Strategic Marketing and Communications oversee a variety of marketing tools and processes. Below are pathways to train and receive support on these various resources.

Cascade CMS (main website)

The university’s content management system (CMS) that staff utilizes to update the main website. 

  • Self-paced training is required for access to the system. 
  • Requests for access and training must be approved by the department head or website section owner.
  • Training: To trigger the self-paced training through Canvas, please fill out the form below
  • Support Questions:  For technical support and system question, email Tiffany Tulowitzki at tulowitzki@chapman.edu
  • Project Requests: For work request for SMC, please submit to Workfront

Digital Signage (signage.chapman.edu)

The university’s content management system for digital signage network of screens around campus at signage.chapman.edu.  

  • There are two levels of users Slide Creators (who create individual slides) and Screen Owners (who manage the slides submitted to a specific screen).
  • Self-paced training is available for all campus constituents. For Screen Owners, additional setup is needed once training is done.
  • Training: To trigger the self-paced training through Canvas, please fill out the form below
  • Support Questions:  For technical support and system questions, email Tod Brewster at tobrewster@chapman.edu.
  • Project Requests: For work request for SMC, please submit to Workfront.

Mass Email (Campaign Monitor) 

The university’s content management system (CMS) that staff utilizes to create and send mass emails.

  • While we are in a transition to use a new product called Salesforce Marketing Cloud in the future, Campaign Monitor is still the campus solution. 
  • Accounts are maintained and paid for by individual departments and schools. 
  • Template needs and technical support are handled by SMC
  • Training: To trigger a system walk-through with an SMC representative, please email digitalmarketing@chapman.edu.
  • Support Questions:  For technical support and system question, email Tiffany Tulowitzki at tulowitzki@chapman.edu.
  • Project Requests: For work requests for SMC, please submit to Workfront.

Blogs Network (blogs.chapman.edu) 

The university’s content management system (CMS) that staff utilizes to create story posts and articles built on WordPress.

  • There are three levels of permission within this system ranging from Editor (access to edit and publish all), to Author (access to edit and publish their posts), to Contributor (access to write posts but not publish). 
  • Once trained, blogs do not have SMC oversight of the content. 
  • Training: To trigger a system walk-through with an SMC representative, please email digitalmarketing@chapman.edu.
  • Support Questions:  For technical support and system question, email Tod Brewster at tobrewster@chapman.edu.
  • Project Requests: For work requests for SMC, please submit to Workfront.

Events Calendar (events.chapman.edu)

The university’s content management system (CMS) that staff utilizes to create event listings on Chapman’s official online calendar.

University Tickets 

The university’s ticketing system for events.

Accessible Documents (PDF and Word) 

Like webpages, PDFs and Word documents that are linked from webpages, or sent out as attachments in emails, must be made accessible.


Digital Software Training Form