Training and Support

Strategic Marketing and Communications oversee a variety of marketing tools and processes. Below are pathways to train and receive support on these various resources.

Cascade CMS (main website)

As we transition from Cascade to a new CMS platform (Modern Campus) in January 2025, we are restricting new user access to Cascade to essential cases only. If you are requesting access, please describe the specific reason for your need, considering the ongoing transition. Additionally, we kindly request that existing users minimize changes within the current system during this period.

The university’s content management system (CMS) that staff utilizes to update the main website.

Self-paced training is required for access to the system.
Requests for access and training must be approved by the department head or website section owner.
Training: To trigger the self-paced training through Canvas, please fill out the form below.
Support Questions: For technical support and system question, email Tiffany Tulowitzki at tulowitzki@chapman.edu
- Need a refresher? You can access the Cascade CMS Canvas Training here.
Project Requests: For work request for SMC, please submit to Workfront

Digital Signage (signage.chapman.edu)

The university’s content management system for digital signage network of screens around campus at signage.chapman.edu.

There are two levels of users Slide Creators (who create individual slides) and Screen Owners (who manage the slides submitted to a specific screen).
Self-paced training is available for all campus constituents. For Screen Owners, additional setup is needed once training is done.
Training: To trigger the self-paced training through Canvas, please fill out the form below.
Support Questions: For technical support and system questions, email Tod Brewster at tobrewster@chapman.edu.
- Need a refresher? You can access the Digital Signage Canvas Training here.
Project Requests: For work request for SMC, please submit to Workfront.

Chapman University is transitioning to a new digital signage platform, Carousel. Here are some things to know:

Carousel will be replacing signage.chapman in January 2025.
Training will be required to access and use Carousel regardless of what user access may have been granted in signage.chapman.
- ALL users must go through Carousel training, this includes students, student workers, staff, and faculty.
You may still request training for our existing system, but signage.chapman training is no longer being updated and the platform’s support has ceased during transition.

Mass Email (Campaign Monitor)

The university’s content management system (CMS) that staff utilizes to create and send mass emails.

While we are in a transition to use a new product called Salesforce Marketing Cloud in the future, Campaign Monitor is still the campus solution.
Accounts are maintained and paid for by individual departments and schools.
Template needs and technical support are handled by SMC
Training: To trigger a system walk-through with an SMC representative, please email digitalmarketing@chapman.edu.
Support Questions: For technical support and system question, email Tiffany Tulowitzki at tulowitzki@chapman.edu.
Project Requests: For work requests for SMC, please submit to Workfront.

Blogs Network (blogs.chapman.edu)

The university’s content management system (CMS) that staff utilizes to create story posts and articles built on WordPress.

There are three levels of permission within this system ranging from Editor (access to edit and publish all), to Author (access to edit and publish their posts), to Contributor (access to write posts but not publish).
Once trained, blogs do not have SMC oversight of the content.
Training: To trigger a system walk-through with an SMC representative, please email digitalmarketing@chapman.edu.
Support Questions: For technical support and system question, email Tod Brewster at tobrewster@chapman.edu.
Project Requests: For work requests for SMC, please submit to Workfront.

Events Calendar (events.chapman.edu)

The university’s content management system (CMS) that staff utilizes to create event listings on Chapman’s official online calendar.

Event listings that are built out on our master calendar are prioritized when promoting from the central accounts.
Training: event calendar training is combined with 25Live (event scheduling system) training and are handled through the Event Scheduling Office.
Support: Questions and technical support on this system are handled through the Event Scheduling Office.
- Need a refresher? You can access the events.chapman Canvas Training here .
Project Requests: For work requests for SMC, please submit to Workfront.

University Tickets

The university’s ticketing system for events.

Training & Support – Training and support are handled through Event Ticketing Services.

Accessible Documents (PDF and Word)

Like webpages, PDFs and Word documents that are linked from webpages, or sent out as attachments in emails, must be made accessible.