Access

Who is eligible for access, and how do I request an account?

Please refer to the Marq platform access guidelines.

How do I log in to Marq for the first time?
Marq allows SSO, so you can login using your Chapman credentials. But you need access to the account first. After you request access, you will receive an email if you access if approved and account is ready. Then:

• Go to marq.com and click on Login in the top right menu.
• On the login page, click on the Microsoft button to login via SSO.

If you are unable to login, please email us at smc@chapman.edu.

Can multiple people from my department use the same Marq account?

Will SMC ever increase the number of seats for Marq access?
We will evaluate user needs and behavior on an ongoing basis. We do not anticipate increasing seats for the initial launch.

Printing & Delivery

How do I place a print order through Marq?

Printing through Marq is a simple process that can be completed directly within the platform. We have partnered with a local print vendor, We Do Graphics, who will receive and fulfill all print orders placed through Marq.

For any questions or special requests, you can contact our print partners directly:

• Greg Irwin – irwin@wedographics.com
• Terri Zarnoth – terri@wedographics.com

What are the print pricing and turnaround times?
Print pricing varies based on the template, size, paper quality, and quantity. Pricing is dynamic and built directly into the Marq platform, so you will see the total cost updated in real time as you place your order.

Most print orders are delivered within 8-10 business days. Our print partners will coordinate with you directly in case your order can be completed sooner or if they expect any delays.

Where are the prints delivered?
All prints will be delivered to the University Mail Services, and they will coordinate delivery to your department. Please follow these instructions provided by University Mail Services to enter the shipping address while ordering. The Mail Stop Location (MSL) should be entered in the Apt Suite Building (optional) section of the address form in Marq.

Can I order prints to be delivered to an off-campus address?
No, that option is not available via Marq. However, you are welcome to download the print-ready files and either print them locally using one of your printers or work with a print partner of your choice (e.g., Copy Jobs) to have them delivered to your preferred address.

What file formats are available if I want to download and print locally?
You can download the files in the following graphic formats supporting print:

• PDF Standard
• PDF Print (best for prints)
• PDF ADA Accessible
• PNG
• JPEG

How do I check the status of my print order?
Once your order is submitted through Marq, you will receive an automated confirmation email with your order number and details. Our print partner will contact you directly via email to confirm details and address any questions. You can email the contacts mentioned above directly at any time to check the status of your print order. Please use the order number for reference.

How do I pay for my print order?
The print partner will email the invoice directly to you for processing within your department. Please note that SMC will not process invoices for print orders sent directly to We Do Graphics unless prior approval and support arrangements have been made in advance.

What if I placed a print order and need to cancel it?
You can review and cancel any active print orders by going to your account settings. Click your profile icon (your initials) in the lower-left corner of the Marq dashboard, select Account Settings, and open Print Order History. From there, you can view and cancel your pending orders. Please note: Orders can only be canceled before the printer begins processing them.

Approval

Which projects require approval before printing or downloading?
All projects created in Marq must receive SMC approval before they can be downloaded or printed. Submitting an approval request in Marq is quick and easy, and it only takes a few seconds. Please allow 1–2 business days for SMC to review and respond to your request.

What happens if my design is rejected or requires edits?
We will provide feedback explaining the reasons for rejection and offer suggestions to help you update your design for approval.

Do I need to request approval again if I make minor updates to an already approved project?
Yes. Any time you make changes to your project, you will need to resubmit it for approval. This step ensures that all updates remain on brand and do not affect print quality or layout.

Templates

Which templates are available on Marq?
Marq offers a variety of branded templates for you to use, including brochures, postcards, greeting cards, one-sheets, business cards, name tags, envelopes, holiday cards, and more.

How do I request a new template to be added to Marq?
If you have ideas for new templates, please submit them through the SMC Asana Request Form. Our team will review your request and respond within five business days.

We are prioritizing the development of templates that can serve multiple departments and purposes. We are not accepting department-specific template requests at this time.

Replacing/Accessing Photoshelter in Marq

Do I need a Photoshelter account to access images in a Marq template?
Yes. The university’s Photoshelter (chapman.photoshelter.edu) integrates directly into the template builder, and you must be logged in to Photoshelter to access the library within Marq.

I’ve never logged into Photoshelter before — how do I create an account?
Photoshelter is free and anyone can create an account. Follow the “sign up for a free account” link on the Photoshelter login page and use your university email address (@chapman.edu) to set up your profile. When you select the photo library option in Marq, you’ll be prompted to log in.

What if I can’t log in or don’t see the photos in Marq?
Double-check that you are logged into Photoshelter in the same browser session you’re using for Marq. If issues continue, please reach out to SMC for support.